Privacy Policy

This Privacy Policy explains how Hotspace.cloud ("Hotspace", "we", "us") collects, uses, and protects your information when you use our website, cloud panel, and VPS hosting services. We are committed to handling your data responsibly.

1. Introduction

By using hostspace.cloud, you consent to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect only what we need to provide and bill for our services:

• Account information — your phone number (used as your login) and, when you place an order, your name and billing address.
• Optional contact details — an email address you provide for receipts.
• Order & service data — the plans you buy, billing terms, invoices, and the applications, domains, databases, and SSL certificates you create in the cloud panel.
• Payment metadata — the card brand and last four digits, plus a transaction reference. We do not store full card numbers or CVV codes.
• Technical data — IP address, browser type, and session information generated when you use the site.

3. How We Use Information

• To create and secure your account and verify your phone number.
• To provision, operate, and support your VPS and deployed applications.
• To process payments and issue invoices.
• To communicate service notices, billing reminders, and support responses.
• To detect, prevent, and investigate fraud or abuse of our platform.
• To comply with legal obligations.

4. Phone Numbers & OTP

We use your phone number to log you in via a one-time password (OTP) sent over SMS through our messaging provider. The OTP is stored only temporarily and in hashed form, and expires after a short period. Your number is used for authentication, service notifications, and account recovery.

5. Payment Information

Card details you enter during checkout are used solely to process that payment. We retain only non-sensitive metadata (brand, last four digits, and a transaction reference) for your records and invoices. We never store your full card number or security code.

6. Cookies & Sessions

We use a session cookie to keep you logged in and to secure your session. This is essential for the site to function. We do not use third-party advertising trackers.

7. How We Share Information

We do not sell your personal information. We share data only with:

• Service providers that help us operate (for example, our SMS/OTP provider and payment processor), limited to what they need to perform their function.
• Legal authorities when required by law or to protect our rights, customers, or platform.

8. Data Retention

We keep account, order, and invoice records for as long as your account is active and as needed to meet legal, accounting, and tax requirements. When you close your account, we delete or anonymize data that we are no longer required to keep, after a reasonable grace period.

9. Security

We protect your data with measures such as hashed one-time passwords, secure sessions, access controls that scope data to your account, and parameterized database queries. No method of transmission or storage is completely secure, but we work to safeguard your information.

10. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can update most details directly on your account page, or contact us to exercise these rights.

11. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect data from children. If you believe a child has provided us information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes are indicated by the "Last updated" date above. We encourage you to review this page from time to time.

13. Contact

For privacy questions or requests, contact us at privacy@hotspace.cloud or through our contact page.

This document is a general template provided for a prototype and does not constitute legal advice. Please have a qualified professional review it before production use.